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miac96810032
Participating Frequently
January 15, 2019
Answered

Cant find files in mobile Xd app

  • January 15, 2019
  • 2 replies
  • 434 views

Hi .. recently my app on my mobile doesn’t show any of my cloud files. It works find on tablet. Same user account.

It has worked fine for months. But no matter what I do the files won’t show up in the mobile app.

I tried to log off and on, deleted the app etc.

    This topic has been closed for replies.
    Correct answer elainecc

    The XD mobile application recently migrated to a different document format. Instead of CC Synced files, we support the new cloud documents format. You'll need to convert your files over to see them: Cloud documents in XD

    Hope that helps!

    2 replies

    elainecc
    elaineccCorrect answer
    Participating Frequently
    January 15, 2019

    The XD mobile application recently migrated to a different document format. Instead of CC Synced files, we support the new cloud documents format. You'll need to convert your files over to see them: Cloud documents in XD

    Hope that helps!

    miac96810032
    Participating Frequently
    January 15, 2019

    Update: they have disappeared from the tablet app as well.