Cant work on cloud document in xd

Question

When i load cloud document it keeps loading for hours without allowing me to work on the file.

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

A screenshot of the About XD info page.
The version of the Operating System.
Are you connected to a private network or a managed network like a work or school network?

Regards

Rishabh

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