Cant work on cloud document in xd

When i load cloud document it keeps loading for hours without allowing me to work on the file.

This topic has been closed for replies.

Community Manager

Hi there,

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

A screenshot of the About XD info page.
The version of the Operating System.
Are you connected to a private network or a managed network like a work or school network?

Regards

Rishabh

Participant

Thank you for the quick reply, ill try that soon and let you know the results. i also updated my xd today

Sign up