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PichaelThompson
PichaelThompson
Participant
June 24, 2020
Question

Canvas and artboards freeze constantly in XD on windows10.

  • June 24, 2020
  • 5 replies
  • 383 views

Some days, I will be plugging along on an XD file, when the center canvas and all artboards become ever so slightly pixelated and freeze. All of the side panels work properly, they just won't change anything in the center. It returns to normal when I close and reopen the file, but that will last anywhere from 1 second to several days. 

 

Any idea on what might be causing this? 

Running the latest version of XD and Windows 10.

This topic has been closed for replies.

5 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 24, 2020

Hi there, 

 

Sorry to hear you are experiencing issue with XD freezing constantly. We would like to know a few more details like-

 

  • Please share the screenshot of your about XD info page.
  • Is it possible for you to create a short video of XD freezing?
  • Is it happening with every file or with specific file?
  • Is it happening with cloud or local documents?
  • Are you facing the crash issues after the latest XD release?

 

 

We will try our best to help.

 

Thanks,

Harshika

 

PichaelThompson
PichaelThompsonAuthor
Participant
June 25, 2020

Hi Harshika,

 

I was not able to get a video of it before it happened, but got a video of it after it froze and my interaction with everything around the canvas.

 

 

 

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
June 25, 2020

Thank you for sharing the additional information and video. Just want to clarify one more thing it's only happening with local files, Right?

 

I wanted to be sure if I have captured all the right information before escalating it to the team to investigate on the issue.

 

Thanks,

Harshika

 

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