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CC library fail to initialize - Adobe XD

Forum|Forum|5 years ago
August 1, 2020
1 reply
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I installed the free version of Adobe XD and the cc library is not initializing, I tried all kinds of solutions (see image) but nothing worked, I have windows 10 laptop. Can someone please help me get this fixed. I want to buy the product but I see no use in it if one of it's main functionality isn't working

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Correct answer Rishabh_Tiwari

Hi there,

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cloud-libraries-cc-libraries-not-working-in-any-program/td-p/9974540?page=1

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Ares Hovhannesyan

Community Expert

Community Expert

Can you access your CC libraries from another app or from CC App Manager? Can you browse you libraries on the web?

Participant

Yes, it works on the browser and the CC app, it doesn't work inside Adobe XD

Community Manager

Correct answer

Community Manager

Hi there,

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cloud-libraries-cc-libraries-not-working-in-any-program/td-p/9974540?page=1

Let us know if this helps or if you need any further assistance.

Regards

Rishabh