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Sanchana
Participant
Aug 1, 2020 11:50 AM UTC
Answered

CC library fail to initialize - Adobe XD

I installed the free version of Adobe XD and the cc library is not initializing, I tried all kinds of solutions (see image) but nothing worked, I have windows 10 laptop. Can someone please help me get this fixed. I want to buy the product but I see no use in it if one of it's main functionality isn't working

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Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
Aug 9, 2020 6:36 PM UTC

Hi there,

 

Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cloud-libraries-cc-libraries-not-working-in-any-program/td-p/9974540?page=1

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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5 replies

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Aug 1, 2020 5:08 PM UTC

Can you access your CC libraries from another app or from CC App Manager? Can you browse you libraries on the web?

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    SanchanaAuthor
    Participant
    Aug 9, 2020 7:40 AM UTC

    Yes, it works on the browser and the CC app, it doesn't work inside Adobe XD

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Aug 9, 2020 6:36 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Could you please refer to this discussion: https://community.adobe.com/t5/creative-cloud-services/something-went-wrong-initializing-creative-cloud-libraries-cc-libraries-not-working-in-any-program/td-p/9974540?page=1

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

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