CC Library not loading

Question

Needing to use some Adobe stock images in my XD file but the CC Library is telling me "something went wrong...". Have tried the following

resfreshed the CC Library desktop app (windows)
Restarted XD
Restarted my computer

Clever_Ocean15A9 · Accepted Answer

Sorry for the delay in response Satty. Could you please try the suggestion shared here: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Let us know if this helps or if you need any further assistance.

I was not having problems with CC Libraries itself or inside of any other program except XD. So after reading through the link you sent I tried once more to simply uninstall and reinstall XD and to my surprise it worked. Thanks for your time.

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. We'll try our best to help you with it. Could you please try the steps shared below:

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

If this doesn't help, please share a few more details like:

A screenshot of the About XD info page.
The version of the Operating System.
Are you able to use CC Library on different Adobe applications?

Regards

Rishabh

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