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marianna224203227qbm
Participant
March 15, 2022
Answered

CC Library works in all apps except XD

  • March 15, 2022
  • 2 replies
  • 1156 views

Hi, I can't access CC Libraries in XD.

The Libraries are visible and I can use them in all other apps (Ps, Ai...).

I don't know what's the problem, I tried to fix it following Adobe indications, but it seems that no one works. 

I hope that you can help me solve this problem. 

Thank you 

 

      This topic has been closed for replies.
      Correct answer Sarang23609136wfzw

      Got a solution from Support Team for Windows 10. It solved my problem.

      1. Close XD.
      2. Open Command Prompt as Administrator.
      3. Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
      4. Open XD, issue resolved

      2 replies

      erik-nl
      erik-nl
      Inspiring
      March 16, 2022

      Another thread about the same issue:

      https://community.adobe.com/t5/adobe-xd-discussions/unable-to-initialize-cc-library-in-xd-after-xd-update/td-p/12811691

       

      This is becoming a real issue for our daily work... Please Adobe do something about it.

      I am switching to Figma soon if this doesn't get fixed asap.

        S
        Sarang23609136wfzwCorrect answer
        Participant
        March 16, 2022

        Got a solution from Support Team for Windows 10. It solved my problem.

        1. Close XD.
        2. Open Command Prompt as Administrator.
        3. Run CheckNetIsolation LoopbackExempt -a -n=adobe.xd_pc75e8sa7ep4e
        4. Open XD, issue resolved
          erik-nl
          erik-nl
          Inspiring
          March 16, 2022

          I can confirm this works on Windows 11 as well.

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          March 15, 2022

          Hi @marianna224203227qbm ,

           

          Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

           

          Regards

          Rishabh

          S
          Sarang23609136wfzw
          Participant
          March 16, 2022

          Hi Rishabh,

           

          After in stalling XD Ver 49, I am also facing the same issue. I had raised a ticket in Customer Care also. No valuable help yet.

          I tried every thing mentioned in the link you have shared. I also uninstalled and reinstalled the CC Desktop Application and XD. It did not work. 

          I again reverted back to XD ver-48. Now I can see and use my CC Libraries. But in Ver 49, unfortunatly I had saved some of the source files. Which I can not onpen in Ver 48. So I can use my libraries but can not get to Source Document to modify them.

           

          There seems to by a bug in Ver 49. I also don't understand why imidiate versions are not backward compatible. It's pathetic. I am very disappointed, it is affecting my work. 

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