CC shows me old version only available for download

Hi there

Keep seeing same version of XD available for download, where as on the website v32 is up and available

Is there an offline installer available for latest XD and latest CC?

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Legend

Hi there,

Thanks for reaching out. Please check if you are able to update the apps manually by following the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

If this doesn't help, please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application and let us know how it goes.

Regards

Rishabh

Participant

i am on a mac book pro btw

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Legend

Hi there,

Thanks for reaching out. Please check if you are able to update the apps manually by following the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

If this doesn't help, please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application and let us know how it goes.

Regards

Rishabh

Translate

Participant

Hey Rishabh

You hit the problem just like R Punt

Cleaning CC worked

Cheers

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