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Andreas23887137hv9h
Participant
April 4, 2022
Question

CEPHtmlEngine Helper draining Battery + overloading Macbook with no applications running

  • April 4, 2022
  • 2 replies
  • 320 views

Every since I closed Xd my Macbook went absolutely crazy with the fan loudness and speed. The battery was about 5 times faster then when I am rendering multiple videos, 3D-images, exporting Photoshop and am using 4 Adobe Applications at the same time. Is this some sort of background-rendering done for other adobe clients on my hardware without my consent? Once I let the fan run for 3 hours and nothing was changing for the better I just force closed all these 3 CEPHtmlEngine Helper processes and instantly the fan noise cooled down and the battery is not draining within literally minutes! What's up with this?

The insane battery drainage from these 3 processes while all adobe programms have been closed already

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    2 replies

    K
    Community Expert
    Kenneth KawamotoCommunity Expert
    Community Expert
    May 10, 2022

    This may help:

    https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 9, 2022

    Hi Andreas23887137hv9h,

     

    We are sorry for the delay in response. We would like to follow up on your issue. Are you still experiencing the issue? If yes, we would request you to please get in touch with us directly using our contact us page so that we can help you directly.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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