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J
Jussi K
Participant
December 30, 2023
Question

Changes made to XD file disappeared

  • December 30, 2023
  • 2 replies
  • 615 views

Hi, my XD just lost the work of past 10 days. Can you help me?

Here's the story in short:

  • On Dec 19th 2023, I created a Adobe XD document.
  • I saved the file as a cloud document. Since that, I' edited it for 10 days, all the time online.
  • On Dec 29th, I tried to close the document. Now the XD application got stuck: Mac's spinner pointer icon just rotating.
  • After two hours of waiting, I force quit XD. I also sent the Crash Report to Adobe.

Recovery attempts:

  • I started XD again and tried to open the file. The file did open, but it was an old version of Dec 19th. Ten days of work had disappeared.
  • Following advices found in Adobe community, I first checked my Mac’s HD for possible backups. No, none.
  • Then I followed the steps you have given in the discussion forum for "XD file missing" / 11688509:

 

     1. Signed out and signed back into Adobe Creative Cloud.

     2. Ended all Adobe processes from Mac OS Activity Monitor.

     3. Rebooted the computer.

     4. Uninstalled XD, and installed it again.

 

This did not help.

 

Using the Adobe Log Collector Tool, I uploaded the log file on Adobe LogCollector Portal: AdobeLogs_20231230_112443_596-mac-GS.zxp

Other possibly needed details:

  • The problem file's name is "WeldEye Desktop"

  • No, there were no error messages when I tried to open the file. Just the contents of the past 10 days were missing.

  • XD’s Deleted folder is empty: “You don’t have any deleted files.”
  • In the listing of my latest XD files, it shows "Date modified" being 11 days ago, although I've been working on the file every day.

 

Waiting for your advice for how to proceed.

      2 replies

      A
      achannell
      Participant
      January 19, 2024

      I am currently in the same-ish boat, except mine is 6 hours worth of lost work instead of 10 days (I'm SO sorry that happened to you!!!). Either case, it's work that XD decided to not save. I worked all day on it, then closed the XD file while I stepped away for an hour. When I came back and opened the same file up, all of my edits/changes were GONE. When I looked at the version history, it didn't capture anything from the time I was working on it (8:30-2:30). Help, Adobe...I can't waste any time redoing my work or billing a client 2x for something that wasn't mine or their fault.

      P
      Priyank5FC5
      Known Participant
      February 12, 2024

      Is this resolved? I was about to lose my year's work. Fortunately, I was far from disaster and could make those last-minute amends again. I still do not see the history. If it had worked, could have saved me hours of rework. 
      Can the moderator please reply? We are talking about corporate-level glitches which may cost someone's job and years of work.

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      January 2, 2024

      Hi @Jussi K,

       

      Sorry to hear about the trouble. Can you try the suggestion shared in this discussion to see if you can find the lost changes? Let us know how it goes.

       

      Thanks

      Rishabh

      J
      Jussi KAuthor
      Participant
      January 2, 2024

      Thanks, and yes I have read this discussion thread also earlier. It contains no suggestions to my problem. Let me summarize the discussion of that thread:

      First, Atul Saini shared some common userful knowledge: in XD you can revert to previously saved versions.  That's a basic feature that also XD tutorials teach. That's what we users do regularly: when the last version has problems, we revert to the previous version. 

      So, Atul Saini's post was about a feature of a working software. My help request is based on the opposite starting point: precisely this 'previous versions' feature does not work. That's why I (and the other users in that thread) asked for help.

      In my case,  the past 10 days have disappeared from the list of XD document versions. I noticed another user telling that       all his XD documents of the past 3 yrs had disappeared.

      So we have a common question: Is there somewhere at Adobe an internal backup of cloud files, from which you could return the disappeared files to users?

      If you don't have backups, I appreciate also that information to be confirmed. Then I know that I must just recreate all that design.

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