Skip to main content
Bhawandeep5E05
Participant
Apr 19, 2021 10:54 PM UTC
Question

Cloud document won't open

When i click to open a cloud document, the progress bar gets stuck half way. I am not able to open the cloud documents. 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    1 reply

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Apr 20, 2021 6:40 PM UTC

    Hi Bhawandeep,

     

    We are sorry for the delay in response. We would request you to please try to open the file from here: https://assets.adobe.com/cloud-documents and see if you're able to open it.

     

    If that doesn't help, please try the steps suggested below-

     

    • Sign out from CCD
    • Open Activity Monitor/Task Manager
    • Kill Adobe Desktop Service
    • Kill CoreSync
    • Log in to Creative Cloud Desktop
    • Launch XD

     

    Let us know if that helps.

     

    Thanks,

    Harshika

     

     

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices