Cloud documents and folder missing

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Today in the morning I couldn log in into adobe apps, later today I could work with no problems, BUT I just logged in into XD and my cloud documents are missing!!! I checked in the online address you posted before to check them and I can't access it.

HELP! I need my files urgent to continue working in the website.

please help

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Harshika VermaCorrect answer

Community Manager

Hi @Maru_Ugalde,

We are sorry to hear you are unable to find your files. Please ensure you're logged in with the same Adobe ID from which you've created this file. Have you checked the files here: https://assets.adobe.com/?

We'll try our best to help.

Thanks,

Harshika

Harshika Verma

Correct answer

Community Manager

Hi @Maru_Ugalde,

We are sorry to hear you are unable to find your files. Please ensure you're logged in with the same Adobe ID from which you've created this file. Have you checked the files here: https://assets.adobe.com/?

We'll try our best to help.

Thanks,

Harshika

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Susan P.15C3

Participating Frequently

I have the same problem. Most of my document cloud files are not in the cloud document folder. Was there once a separate document cloud that wasn't combined with cloud storage? I was hoping there was a temporary file somewhere that I could restore. It seems that Adobe wanted to categorize the files, and I don't know how to access them. I have tried CS and they say that is all there are. The files missing were mostly larger and I wonder if there is an upload size issue.

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Susan P.15C3

Participating Frequently

To add to above. This has happened since November 22.

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