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M
Maru_Ugalde
Participant
November 16, 2022
Answered

Cloud documents and folder missing

  • November 16, 2022
  • 1 reply
  • 758 views

Today in the morning I couldn log in into adobe apps, later today I could work with no problems, BUT I just logged in into XD and my cloud documents are missing!!! I checked in the online address you posted before to check them and I can't access it.

 

HELP! I need my files urgent to continue working in the website.

 

please help 

    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi @Maru_Ugalde,

     

    We are sorry to hear you are unable to find your files. Please ensure you're logged in with the same Adobe ID from which you've created this file. Have you checked the files here: https://assets.adobe.com/?

     

    We'll try our best to help.

     

    Thanks,

    Harshika 

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    November 18, 2022

    Hi @Maru_Ugalde,

     

    We are sorry to hear you are unable to find your files. Please ensure you're logged in with the same Adobe ID from which you've created this file. Have you checked the files here: https://assets.adobe.com/?

     

    We'll try our best to help.

     

    Thanks,

    Harshika 

      S
      Susan P.15C3
      Participating Frequently
      February 2, 2023

      I have the same problem. Most of my document cloud files are not in the cloud document folder. Was there once a separate document cloud that wasn't combined with cloud storage? I was hoping there was a temporary file somewhere that I could restore. It seems that Adobe wanted to categorize the files, and I don't know how to access them. I have tried CS and they say that is all there are. The files missing were mostly larger and I wonder if there is an upload size issue.

      S
      Susan P.15C3
      Participating Frequently
      February 2, 2023

      To add to above. This has happened since November 22.

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