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H
hethaleigh
Participant
October 30, 2021
Question

cloud documents gone missing after reinstalling xd

  • October 30, 2021
  • 1 reply
  • 265 views

I uninstalled Adobe XD hoping it would fix the 'library not connecting' issue and now that I've re-installed XD my cloud files are gone. 😞 Does anyone have any ideas?

Many thanks!

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    November 1, 2021

    Hi there,

     

    We're so sorry to hear about the trouble. Please ensure that you are signed in with the same Adobe ID using which the documents were created. In case if you are signed in with the correct email address, please check if you are able to see the documents here https://assets.adobe.com/cloud-documents ?

     

    Regards

    Rishabh

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