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o.mismar
o.mismar
Participating Frequently
July 15, 2021
Question

Cloud Documents view on Adobe XD doesn't show my files

  • July 15, 2021
  • 2 replies
  • 1049 views

After the last update for Adobe XD v41, Cloud Documents view on XD does not show the files there!

It only shows a pre-loader that loads forever! I can't access the cloud files through XD but I can through CC Web.

 

 

Any ideas fellows?

This topic has been closed for replies.

2 replies

A
Community Manager
Akhilkumar B5E5ECommunity Manager
Community Manager
September 23, 2021

Hi o.mismar,

I Hope everything is going good. Could you please confirm whether you are still facing the issue? 

 

Regards,

Akhilkumar

A
Community Manager
Akhilkumar B5E5ECommunity Manager
Community Manager
July 15, 2021

Hi There,

 

Thank you for reaching out and sorry to hear that you're having trouble opening the cloud documents.Would you mind sharing the OS version of your machine? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Please ensure whether core sync is uptodate and its running. 

Also would you mind sharing the screeshot of ceative cloud application and About section screenshot(version) of Creative cloud.

 

 

    o.mismar
    o.mismarAuthor
    Participating Frequently
    July 15, 2021

    Hi,

    Thank you for your help.

     

    here are the versions of MacOS, XD, and CoreSync.

     

     

    I used Adobe Cleaner Tool to clean CoreSync, then Logout from my account quit Adobe XD, Kill ADobe CC process.

    The view works as expected for a certain amount of time, then the problem happens again and again.

     

       

    A
    Community Manager
    Akhilkumar B5E5ECommunity Manager
    Community Manager
    July 16, 2021

    Hi o.mismar,                   

     

    I thank you for your patience and sending us the required information. If you face this issue again then please take the creative cloud logs immediately and share the logs to me via DM (ayyanago@adobe.com), so that we can resolve your issue at the earliest.Here is the Helpx page link to get the creative cloud logs-https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Please feel free to update this discussion in case you need further assistance and we will be happy to help.

     

    Regards,

    Akhilkumar

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