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virgilh35967852
virgilh35967852
Participant
May 23, 2019
Question

Cloud file blank

  • May 23, 2019
  • 2 replies
  • 826 views

Hi,

I was working on a cloud XD file and the power went down.

After a few hours the power came back and I was happy because I knew that I had my work on the cloud and it was autosaved.

The file is there, the thumbnail looks good but when I click on it shows an error for a split second which is replaced with another popup that says "There's a newer version of this document. Changes were made on another device....". I didn't do any changes on another device. The options on the popup are Save as... and Accept Changes. Both of these generate empty new documents on cloud or on my computer.

That document has a lot of work on it. And I'm sure that the file actually has a decent version inside (before showing errors I can see the artboards for a split second) but I can't download XD files straight from the cloud. The only option that it has is "delete".

Please help!

This topic has been closed for replies.

2 replies

Preran
Preran
Legend
May 30, 2019

Apologize for your experience. If the solutions provided by the experts here haven't helped, and if you have also not been successful in accessing the file from another computer, please send me your Adobe ID, location, and phone number over a private message along with the URL of this post. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
May 23, 2019

I'm not sure if either of these will help but:

1. In other threads there are suggestions to look at the Open Recent list.

2. Is the Revert to Saved active or greyed out?

Have you tried either of these from the Menu yet?

It may also help others if you let us know which OS and XD version you are using.

virgilh35967852
virgilh35967852Author
Participant
May 24, 2019

Hi Sjaani

Thanks for your answer.

1. I tried opening the xd file through the Open Recent but it goes into the same errors.

2. After I click on Accept Changes or Save As is creates a blank file. That file has Revert to Saved greyed out.

- I am using Windows 10

- XD v 19.1.22.6

Is there a way for me to download the original file from the cloud? without having to use Save As?

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
May 24, 2019

If yo opening Xd cloud file in Adobe Xd then you can save it locally.

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