Cloud file lost my file's previous versions

Question

I lost days of work and documentation today when I opened XD and, to my surprise, the file was in the state it was 2 weeks ago when I first started this project.

I've checked everywhere, and CC simply has a registry up until the 7th of July for my files. I even tried switching to personal account to see if for some reason my file moved there at some point, but no.

I'm guessing this is a DB issue and I hope that Adobe can restore my files history.

Harshika Verma · Accepted Answer

Hi @uxexprt,

Sorry for the trouble. Would you mind confirming if you can see your file's version history in the below location? Are you able to see the updated file here: https://assets.adobe.com/cloud-documents? Please share the version of XD and the operating system you're working on.

For the file getting auto-save, you may please upvote this request: Allow users to adjust the frequency of auto-save or to turn auto-save on / off – Adobe XD Feedback : Feature Requests & Bugs and submit your feedback.

We will try our best to help.

Thanks,

Harshika

uxexprt · Answer

Also. The option that it automatically saves in the cloud... VERY BAD IDEA. It should default to local storage and optionally go to the cloud.

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