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Participant
June 14, 2022
Question

Cloud files gone

  • June 14, 2022
  • 1 reply
  • 216 views

Woke up to changes in the Creative Cloud, which caused my account settings to disappear, including ALL of my cloud files.

The human chat person wasn't that human - he just left the conversation.

How do I continue this?

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1 reply

Rishabh_Tiwari
Community Manager
Community Manager
June 14, 2022

Hi @lihi98BC ,

 

Sorry to hear about the trouble. Please check if you are able to see the files here and in case you're unable to see the files there, please ensure you're signed in with the correct Adobe ID. If nothing works, please share the case reference number through DM by clicking on my name.

 

Regards

Rishabh