Cloud files gone missing

Forum|Forum|5 years ago
January 12, 2021
2 replies
838 views

Hi,

I am not able to find so many files on my XD. All the cloud files have disapperared. Please help.

I am using an enterprise account - hinahuja@in.ibm.com

Hope to receive a response soon.

Thanks,

Hina Ahuja

This topic has been closed for replies.

Correct answer Harshika Verma

You can find your admin information using this link: https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

Please check and ask them to create a ticket for you.

Let me know if you need further assistance. I will try my best to help.

Thanks,

Harshika

H

Hina AhujaAuthor

Participant

how can i start a chat with customer support?

How do I know who's the enterprise admin of my company?

Harshika Verma

Correct answer

Community Manager

You can find your admin information using this link: https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

Please check and ask them to create a ticket for you.

Let me know if you need further assistance. I will try my best to help.

Thanks,

Harshika

Harshika Verma

Community Manager

Hi Hina,

Sorry to hear you are unable to see your files in XD. Would you mind checking if you're logged in with the enterprise ID with company account? For immediate assistance, you may create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html

If not, then contact your admin and ask them to create a case or start chat thru the admin console.

Thanks,

Harshika

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