Participant

Answered

Cloud icon in XD title with little X

Forum|Forum|6 years ago
October 18, 2019
3 replies
1947 views

Hi,

I have all day this liitle X in the cloud title icon.

I thought that cloud doesn't work and XD dousn't saving my file to Adobe Cloud, but have checked and all OK.

Anybody knows what is that?

Thanks!

This topic has been closed for replies.

Correct answer edsonpe

I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

C

Christopher247

Participating Frequently

My company is having this same issue on some machines along with a slew of other issues.

Harshika Verma

Community Manager

Hi All,

There was a CSO that might have caused the issue. The CSO was resolved. Please let us is you're still experiencing the issue. We will try our best to help.

Thanks,

Harshika

E

edsonpeCorrect answer

Participant

I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

bobbyc3000

Participant

Adobe really needs to fix this bug. I have lost and had to redo a lot of work because of this.

Harshika Verma

Community Manager

Hi there,

We are sorry to hear you are experiencing sync issues in XD. We would like to know the OS and XD version of your machine. Please generate logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud, Dropbox and WeTransfer and share the URL with me over a PM.

Have you tried checking the version history of the file and see if you can see your changes? Please also try the steps mentioned here: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cloud-docs and let us know if that helps.

We will try our best to help.

Thanks,

Harshika

E

edsonpe

Participant

did you fix it?

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