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Andrеj
Andrеj
Participant
Oct 18, 2019 1:20 PM UTC
Answered

Cloud icon in XD title with little X

Hi,

I have all day this liitle X in the cloud title icon.

I thought that cloud doesn't work and XD dousn't saving my file to Adobe Cloud, but have checked and all OK.

Anybody knows what is that?

 

Thanks!

 

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    edsonpeCorrect answer
    Participant
    Dec 4, 2019 7:36 PM UTC

    I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

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    6 replies

    Christopher247
    Participating Frequently
    Sep 26, 2020 1:24 AM UTC

    My company is having this same issue on some machines along with a slew of other issues. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 30, 2020 2:58 PM UTC

    Hi All,

     

    There was a CSO that might have caused the issue. The CSO was resolved. Please let us is you're still experiencing the issue. We will try our best to help.

     

    Thanks,

    Harshika

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    edsonpeCorrect answer
    Participant
    Dec 4, 2019 7:36 PM UTC

    I fixed it! seem a problem with the sync, so I paused it in the creative cloud app, then I restarted my computer and restart the sync and now is working.

    Translate
    bobbyc3000
    bobbyc3000
    Participant
    Sep 24, 2020 1:54 PM UTC

    Adobe really needs to fix this bug. I have lost and had to redo a lot of work because of this.

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Sep 24, 2020 6:00 PM UTC

    Hi there,

     

    We are sorry to hear you are experiencing sync issues in XD. We would like to know the OS and XD version of your machine. Please generate logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud, Dropbox and WeTransfer and share the URL with me over a PM. 

    Have you tried checking the version history of the file and see if you can see your changes? Please also try the steps mentioned here: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-create-open-cloud-docs and let us know if that helps.

     

    We will try our best to help.

     

    Thanks,

    Harshika

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    edsonpe
    Participant
    Dec 4, 2019 6:42 PM UTC

    did you fix it?

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