Skip to main content
Participant
Sep 8, 2020 5:00 PM UTC
Question

cloud projects disappeared when logging of

I was in my account working normally when I needed to switch accounts, when I logged back into my account all the cloud projects were gone. The share link still exists, but I can't access the project.

There is a way to recover some project even if it has disappeared from the cloud?

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Harshika Verma
Community Manager
Community Manager
Sep 9, 2020 5:47 AM UTC

Hi there,

 

We are sorry to hear you are unable to see your project in XD. Would you mind checking if you're able to see the files here: https://assets.adobe.com/cloud-documents and please make sure you're logged in with the right account?

 

We will try our best to help.

 

Thanks,

Harshika

Translate