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uzaira7601206
uzaira7601206
Participant
Oct 22, 2020 8:37 AM UTC
Answered

Cloud storage is full.

Hi guys,
I am updating my XD live link but its not possible because It says your cloud storage is full.
So when i go to the Cloud documents and deleted the all projects. So it still says 2.1 GB of  2.0 is used.
So how make this space 0. Please check the screenshots below.
Thanks

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Atul_Saini
Atul_SainiCorrect answer
Legend
Oct 22, 2020 9:13 AM UTC

Hi Uzaira,

 

Thank you for reaching out and sharing the screenshots. Please switch to "Synced files", I am sure there are some files in there. I would also recommend emptying the "Deleted" sections.  

 

Let me know if that helps. I'll be happy to take it further if needed. 

 

Thanks,

Atul_Saini

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12 replies

BernardRichaud
Participating Frequently
Sep 27, 2021 8:52 AM UTC

Since weeks my Cloud is quite full although no images in it ! Number of discussions and  remote sessions with Adobe specialists did  not solve my problem.

I have the impression that Adobe Eco System became a mounster not anymore managable even by specialist.

I am not able to work with LrC since weeks which is unacceptable 

Sync problems exist and not solved since the beginning (1 year)

Fade up

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Paul or uk
Inspiring
Oct 31, 2021 5:20 PM UTC

Same issue, but my cloud storage says.. '99.5gb of 2.0gb used! In addition there are NO files whatsoever in any of my cloud areas.... Frustrating.. Solution?

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Xiaojing24227986cdhz
Participant
Apr 27, 2022 10:40 PM UTC

Same here. 2022, still have this problem.

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    Atul_Saini
    Atul_SainiCorrect answer
    Legend
    Oct 22, 2020 9:13 AM UTC

    Hi Uzaira,

     

    Thank you for reaching out and sharing the screenshots. Please switch to "Synced files", I am sure there are some files in there. I would also recommend emptying the "Deleted" sections.  

     

    Let me know if that helps. I'll be happy to take it further if needed. 

     

    Thanks,

    Atul_Saini

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      giuseppeb63628741
      Participant
      Aug 23, 2021 3:48 PM UTC

      Hi,

      I didn't have anything in "Synced files", to solve it I had to delete (from App) all files under Your Work > Cloud Documents > Deleted

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      Aug 23, 2021 6:04 PM UTC

      Hi there,

       

      Thanks for reaching out and sharing the solution. I am sure this will help, other community members. In addition to this, you can also delete the files from here https://assets.adobe.com/cloud-documents and once deleted, you can check the Deleted folder and you can delete the files from there as well.

       

      Feel free to reach out if you have any other questions or suggestions.

       

      Regards

      Rishabh

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