Skip to main content
basuvalingappaa45733764
Participant
Jun 23, 2020 7:01 AM UTC
Answered

Co-editing feature not working on mac / windows

Cloud sync is not working to working on shared co-editing files. 

All CC, XD & Mac OS versions are up-to-date. I logged out of CC and restarted the machine. It's still not working. 

 

This topic is closed to new replies. Start a new post to keep the conversation going.
Harshika Verma
Harshika VermaCorrect answer
Community Manager
Jul 6, 2020 3:14 PM UTC

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

View reply

5 replies

Anil5C1E
Participant
Feb 3, 2021 1:38 PM UTC

Hi,

My colleagues are working on Windows system and im working on mac. we are coeating some files and im getting update issue. my current version of the XD on mac is 36.1.36 and my colleagues got 36.2.32. On CC it is showing the app is up to date.

please provide me some valuable solutions.

 

Translate
treyh23
Participant
Jun 20, 2021 10:00 PM UTC

Has this been solved? i'm facing the same issue currently as well

Translate
basuvalingappaa45733764Author
Participant
Jun 24, 2020 10:30 AM UTC

still facing the issue. It's happening on the cloud sharing file for co-editing enabled. 

Translate
Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Jul 6, 2020 3:14 PM UTC

Sorry for the delay in response. We have the current version of XD 30.2. Could you please update to the current version and let us know if that helps?

 

We will be happy to help.

 

Thanks,

Harshika

Translate
Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jun 23, 2020 8:52 PM UTC

Hi there,

 

We are sorry to hear you are experiencing issue with coediting on XD shared cloud files. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html? If that doesn't help, please share the screenshot of your about XD info page. I would also like to know if it's happening only with the shared files or all cloud files as well? Is it happening with a specific shared file?

 

We will try our best to help.

 

Thanks,

Harshika

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices