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Participant
July 15, 2020
Answered

Code 191

  • July 15, 2020
  • 3 replies
  • 1981 views

Hey guys , I tried all the solutions posted on commuinity but still i can't install AdobXd

 

Messages i got : 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.3.12.5
FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.3.12.5). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRB804.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRB804.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks with name "Microsoft.VCLibs.140.00.UWPDesktop" currently installed are: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.27629.0_x64__8wekyb3d8bbwe}
-------------------------------------------------------------------------------------

Please help me , I have project to do .......
    This topic has been closed for replies.
    Correct answer Daniel33363

    Hi, Guys . After 2 days i got to install it. There is a trick while you updating Windows Shop 

     You gotta update all the softwares . In the first couples try i just update 3 or 4 but it didnt work.Then update all the software even Calander then could install Adobxd. But fab devs at Adob team you gotta solve this issue.. Thank you guys.

    3 replies

    Daniel33363AuthorCorrect answer
    Participant
    July 23, 2020

    Hi, Guys . After 2 days i got to install it. There is a trick while you updating Windows Shop 

     You gotta update all the softwares . In the first couples try i just update 3 or 4 but it didnt work.Then update all the software even Calander then could install Adobxd. But fab devs at Adob team you gotta solve this issue.. Thank you guys.

    italosan
    Community Expert
    Community Expert
    July 27, 2020

    Thanks for your feedback! It can help other community members 🙂

    Rishabh_Tiwari
    Legend
    July 15, 2020

    Hi Daniel,

     

    Sorry to hear about the trouble. Could you please try the suggestions shared here: https://helpx.adobe.com/xd/kb/fix-error-code-191-when-installing-xd.html

     

    Let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    italosan
    Community Expert
    Community Expert
    July 15, 2020

    Hi, We are very sorry that you are having problems installing Adobe XD. In order to help you, we need some useful information such as:

    1. on which OS you are trying to install the software;
    2. the technical characteristics of your computer;
    3. check if the Creative Cloud app is up to date.