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Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
December 9, 2019

Hi Adrienne,

 

We are sorry to hear you are facing crash issues with XD. We would like to know a few more details in order to investigate about the issue.

 

  • Are you and your collaborators working on same XD version & Operating system?
  • Is it happening with all the files or with a specific file?
  • Is it only happening when coediting is enabled?

 

We would request you to please generate a crash report and log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload it to a shared location such as Creative Cloud & share the url with me over a private message. It would be really helpful if you can share a sample file as well.

 

Please share the URL of this forum post for reference.

 

Let me know if you face any trouble with this.

 

Thanks,

Harshika

talented_parent98A2
talented_parent98A2Author
Participant
December 9, 2019

We all have the same XD version and the same operating system.

It is happeing on the same cloud file that we are colaborating on. 

It is only happening when coediting is enabled. 

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
December 10, 2019

Hi Adrienne,

 

Thank you for sharing the additinal information. Is it possible for you to share the file with us along with the log files so that we can investigate and escalate it to the team?

 

Thanks,

Harshika

 

 

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