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Bee The City
Participating Frequently
January 10, 2020
Question

[Collaboration]-Error "Coediting is unavailable while offline" after enabling coediting in XD.

  • January 10, 2020
  • 2 replies
  • 3599 views

I'm using Adobe XD in corporate network that is using a proxy. The app works fine and saves files in cloud, but when I enable coediting feature (which is mandatory for us) Adobe XD shows a connection error like if I'm offline.

 

With IT dep. I've tried to listen to Adobe XD in order to find which endpoint calls this particular function but none of them was denied by the proxy.

 

Which features are required for using this feature? Could be a web socket problem? What can I ask to IT to setup in order to solve this problem?

 

Thanks

 

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2 replies

Peter Villevoye
Community Expert
Peter VillevoyeCommunity Expert
Community Expert
January 22, 2020

Your company rightfully uses firewalls and proxies to prevent any uinappropriate internet access, and they're obviously very strict about it. Adobe applications and services have their requirements regarding network access, but they're also very clear about it. There just has to be some retsricted and regulated form of open access, otherwise you're stuck.

Use this list of endpoints to be whitelisted in your firewall settings:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Peter Villevoye
Community Expert
Peter VillevoyeCommunity Expert
Community Expert
January 22, 2020

Note: the co-editing feature is still in "beta", so if anything goes wrong, Adobe is in no way liable for any damages. Please refrain from using such software or features if you're not sure about the implications of your use and the consequences of any possible bugs or errors.

B
Bee The CityAuthor
Participating Frequently
January 23, 2020

Thank you Peter for your detailed reply.

Do you think coediting will be using proxy features after the beta?

Unfortunately for the whitelisting, our firewall is not aple to add string wildcards but only whitelist IPs.

 

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 10, 2020

Hi Riccard,

 

We are sorry to hear you are having trouble using XD in enterprise enviornment. Would you mind confirming if you have asked your IT team to enable all the network endpoint required to run XD from this article: https://helpx.adobe.com/enterprise/kb/network-endpoints.html & share your results with us?

 

We will try our best to help.

 

Thanks,

Harshika

B
Bee The CityAuthor
Participating Frequently
January 13, 2020

Hi Harshika,

I've asked IT dep. to check if all XD endpoints are on whitelist. I'll write back whenever I get their result.

 

If the answer is positive (like i think) what can I check or do to try to address this issue?

Thanks

Bests

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 13, 2020

Thank for checking with the team. Let us know if they have already enabled the network endpoints and issue still persists.

 

We will try our best to help.

 

Thanks,

Harshika

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