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Ciara5F9F
Ciara5F9F
Participant
Mar 31, 2021 5:40 PM UTC
Answered

Collaboration issues:- Unable to update XD to 38.1 version

Hello,

I am a student at the moment, and our current project is a group effort. My groupmates and I are trying to collaborate on an XD document, however when we all get on it says that one or two of us are using an outdated version of XD and are therefore unable to edit the document. We have all checked our accounts and they say that all of our versions of XD are up-to-date. None of us is able to update the app. Myself and one other person are working on windows, the third individual is working on a Mac. I'm working on version 38.0.12, while the other person working on windows says he's working on 38.1.12. We have no idea how to fix the situation, please help!

 

 

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Harshika Verma
Harshika VermaCorrect answer
Community Manager
Mar 31, 2021 8:14 PM UTC

Hi Ciara,

 

Thank you for reaching and sorry to hear you are unable to update XD to 38.1 version. Could you please try the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity ManagerCorrect answer
Community Manager
Mar 31, 2021 8:14 PM UTC

Hi Ciara,

 

Thank you for reaching and sorry to hear you are unable to update XD to 38.1 version. Could you please try the steps suggested here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html and let us know if that helps?

 

We will try our best to help.

 

Thanks,

Harshika

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