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Question

Color picker issue

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Hello, I cannot use the color picker. When I hit the color picker icon, I can't find black color.

I've tried to reinstall the app, upgrade the app and to downgrade the app, but still not working.

Please help me solve the issue.

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Participant

Im also having the same issue with my work laptop and personal PC. Any updates on the issue?

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Ares Hovhannesyan

Community Expert

Community Expert

Do it happened only with Xd or any other Adobe app?

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영훈5E78Author

Participant

It happened only with XD.

Thanks.

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Participating Frequently

Hi there,

Thank you for reaching out and sorry to hear that you're having trouble using color picker. Would you mind sharing the OS and XD version of your machine? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Can you confirm Is it Issue happening with every file or with a specific file?

We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help.

Thanks,

Chethan

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영훈5E78Author

Participant

Hello! Thank you for answer.

First, I attach XD version and Windows verison. And I already tried your advice. 😞 This Issue is happening every file.

Thanks.

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