Skip to main content
H.A.N.D
H.A.N.D
Participant
October 23, 2020
Question

Completely unusable and unstable after .34 update on Windows 10

  • October 23, 2020
  • 7 replies
  • 1483 views

Hi, I have been using Adobe XD for 3 years now and the recent update made my XD completely unusable and unstable.

 

I cant zoom without a massive lag delay, I cant work on any of my files without my laptop grinding to a halt. Its extremely unstable and I cant evn roll back to an older version because the files wont open. This is COMPLETLY unacceptable for Adobe to publish a update without testing it on various systems AND there is no workaround. As a UI/UX designer I work in XD every single day. I have tried to restart, checked for latest driver and system updates, nothing helps.  I had to roll back my Illustrator and my After Effects because of performance issues.

 

Spec:

  • Asus ROG Strix G731GW
  • OS Name Microsoft Windows 10 Home
  • Version 10.0.18363 Build 18363
  • Processor Intel(R) Core(TM) i7-9750H CPU
  • RAM 16.0 GB
  • 1TB NvMe SSD
  • Nvidia Geforce RTX 2070
    This topic has been closed for replies.

    7 replies

    N
    Neil Cummins
    Participant
    September 28, 2022

    Has this issue been sorted and if so, how? Driving me mad. Used to be absolutely fine but the lag is dreadful. Please help!!!!!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 30, 2022

    Hi @Neil Cummins,

     

    We are sorry to hear you're experiencing performance issues with XD. We would love to investigate the logs of your machine in order to escalate the issue to the team.

     

    • Please share the version of XD and the operating system you're working on.
    • Generate logs and upload them to a shared location such as CC or Dropbox and share the URL with me over a private message.
    • Please share the screenshot of the Task/Manager/Activity monitor.
    • Is it possible for you to share one sample file for testing purposes? 
    • Does that happen with every file or with a specific file?
    • Could it be related to a particular font? Sometimes a problem font can cause issues with some apps.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    M
    MateIstvan
    Participant
    November 20, 2020

    I experience exactly the same thing.
    It’s terribly outrageous because I’ve been working with this software in my main job for at least 3 years. What happened to the software ??

    (Nvidia Geforce GTX 1050Ti, 32GB RAM, Windows 10, 1TB SSD)

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 28, 2020

    Hi All,

     

    Sorry for the delay in response. Would you mind updating XD to the current version i.e 34.1 and let us know if you're still experiencing the issue? If yes, please share the logs using the log collector tool:- https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and along with the files which are consuming memory, upload them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.

     

    Note: Please add the url of the post over a PM for reference.

     

    Thanks,

    Harshika

    bermudaa1
    bermudaa1
    Participant
    October 28, 2020

    Hi Harshika,

     

    I did already two days ago when the update arrived. Sadley, it didn't help. Went back to 33 for now.

     

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 29, 2020

    Sorry to hear that. Could you please collect logs from your machine after installing 34.1 version and share with me over a private message? Also, please share the XD file that is causing the problem. This will help me escalate the issue to the team for investigation.

     

    Thanks,

    Harshika

     

     

    monterxz
    monterxz
    Inspiring
    October 23, 2020

    Oh, I'm sorry, I've copied the wrong link to the current issue https://community.adobe.com/t5/adobe-xd/adobe-xd-ram-issues-again/td-p/11531050?page=1

    monterxz
    monterxz
    Inspiring
    October 23, 2020

    I have the same issue even so I have twice as much RAM (32 GB) - it still uses all available RAM, writes 50+ GB to Windows Pagefile.sys and still crashes after 20-30 minutes trying to open the file. You can have a laugh at my screenshot - for me it was both funny and depressing - I just updated to a new more powerful machine half a year ago and it still can't run Adobe XD. https://community.adobe.com/t5/adobe-xd/other-adobe-xd-needs-a-lot-of-optimization/m-p/10830834

    M
    Mitul5F9C
    Participant
    October 23, 2020

    I'm experiencing the same issues as well with the latest update, the most frustrating thing is CTRL + Z stop working during design time so for that, I have to restart the XD for it. and also the same for the updating text it doesn't show the cursor some time so for it I Add new tab on my chrome browser and close it instantly and there you go -.- what crap is that, we need to resolve it for batter XP.  

      adrianm3519588
      adrianm3519588
      Participant
      October 23, 2020

      Experiencing the same issues with the latest update.

      XD uses up 100% of CPU and RAM and makes working absolutely impossible.

        adrianm3519588
        adrianm3519588
        Participant
        October 23, 2020

        System Specs: 

        HP 250 G7

        Intel Core i7-1065G7 @ 1.30 GHz 1.50 GHz

        16 GB RAM

        Windows 10 Pro Version 1909

         

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices