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indiab28430349
Participant
Oct 12, 2020 12:45 AM UTC
Question

Component issue when client is viewing an XD link

Not sure how to explain this issue but when my client is viewing the designs on the link I provide them certain components aren't showing correctly (see images for more clarification). The pixelated parts should be flat colours (no opacity is applied on the design).

 

It works fine on my browser and my co-workers browser. 

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    3 replies

    elegant_leader5EE4
    Community Manager
    elegant_leader5EE4Community Manager
    Community Manager
    Oct 12, 2020 9:12 AM UTC

    Hey India,

     

    Sorry to hear about issue you're facing. We will be more than happy to help you in any way possible.

     

    To help you in better way, first we need some details from you in order to understand the issue.

    Can you please let us know below information:

     

    • What version of XD you are using ?
    • Is this specific to Mac or Windows ?
    • Which browser you are using and version of browser you are seeing the issue ?
    • Share us the prototype link of the doc and if possible xd file also ?

     

    Please share the XD file using Private Message to me. 

    To send Private Message - Click on my profile picture > Send a message on top right.

     

    Thanks,

    Nawneet

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      indiab28430349Author
      Participant
      Oct 12, 2020 11:09 PM UTC

      Hi I have sent you a private message with all the details thanks

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      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      Oct 28, 2020 4:07 PM UTC

      Hi there,

       

      The team has logged a bug for the issue and is working on it to fix it. You will definitely see the improvements in the future releases of XD.

       

      Thanks,

      Harshika

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