Constantly crashing - XD - Windows 10

Forum|Forum|4 years ago
December 7, 2021
1 reply
450 views

Is anyone elses XD after about 30-60 mintues of working forced to close and reopen XD as it becomes unusable. The program still works but you can't change text, move elements via transform on the right. I have this issue several times a day and it's becoming increasingly frustrating.

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HARSHIKA_VERMA

Community Manager

Hi PicardWard,

We are sorry to hear you're experiencing crash issues with XD. We would like to know if you have tried signing out XD, Creative Cloud Desktop, restarted the machine and then back in.

Let us know if that helps.

Thanks,

Harshika

P

PicardWardAuthor

Participant

Hi I've had the issue quite a while and its persisted between several devices and accounts, I've had it on 3 machines and 2 accounts. It starts with the transform numeric values not being usable.

I've restarted, reinstalled, resized the window re-everything and the issue still persists. It's genuinely really frustrating by the 3rd or 4th time in a day.

HARSHIKA_VERMA

Community Manager

Thanks for trying the steps suggested. Could you please generate logs and upload them to a shared location such as Creative Cloud or Dropbox along with XD file and share the URL with us here so that we can log a bug and escalate the issue for further investigation?

Please also share the screenshot of About XD info and the operating system you're working on.

We will try our best to help.

Thanks,

Harshika

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