Content all missing

Question

I have almost one hundred artboards, when I edit one of them, suddenly the cloud file shows saving, then all content were missing, but the artboard is still be here. I try to find the latest backup version file, unfortunately, missing too. Go back to one hour point before, the file is back.

Why? There will be a lot of changes within 1 hour. I miss my file.

HARSHIKA_VERMA · Answer

Hi sandy121,

We are sorry to hear you lost changes in your file. We would like to know if you are able to see the changes by opening the file from here. If no, we would request you to please share few details with us so that we can investigate and escalate the issue-

The version of XD and the OS of your machine
Share logs using thelog collector tool and crash dumps by uploading them to a shared location such as Creative Cloud or Dropbox and share the URL with me over a private message.
Please share your Adobe ID as well.

We will try our best to help.

Thanks,

Harshika

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