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Rachel28452491d22x
Participant
February 17, 2023
Answered

Content disappearing while coediting in Adobe XD

  • February 17, 2023
  • 2 replies
  • 1279 views

In the last week all my XD boards have been glitching a lot- the page will suddenly refresh, and images and text i have added disappears- internet connection is fine- collaborating with other users- anyone know why??

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      This topic has been closed for replies.
      Correct answer Rishabh_Tiwari

      Thanks for sharing the details. The creative cloud sync is not up to date, so could you please try updating the CC Desktop app and let us know if this helps or if you need any further assistance.

       

      @ruudd74611051 Would you mind sharing the details asked above? I'll try my best to assist you with this.

       

      Thanks

      Rishabh

      2 replies

      ruudd74611051
      ruudd74611051
      Participant
      February 20, 2023

      I'm having the same issue, it's unbearable to work this way with everything not syncing and being removed in seconds after placing something. Felt that this issue came up after updating to the latest version. (12.6.3)

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      February 17, 2023

      Hi @Rachel28452491d22x ,

       

      Thank you for reaching out. To better understand your issue, we need more information on the issue you are experiencing in Adobe XD like:

       

      1. The version of OS.
      2. A screenshot of the About XD info page.
      3. Do you see any error messages, or is the program crashing?
      4. Is this happening at random or when performing specific actions?
      5. Are you collaborating with other users in Adobe XD, and if so, are they experiencing similar issues?

       

      These details will help me better assess the issue and help you accordingly.

       

      Thanks

      Rishabh

      R
      Rachel28452491d22xAuthor
      Participant
      February 17, 2023

      1. OS 12.6.3

      2.  XD info below

      3. No error message, the little cloud just has a cross next to it even though the internet connection is good

      4. It's happening constantly, trying to upload/add content, and the page suddenly refreshes and it disappears 

      5. yes collaborating, and yes similar issues, affecting the whole team

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity ManagerCorrect answer
      Community Manager
      February 20, 2023

      Thanks for sharing the details. The creative cloud sync is not up to date, so could you please try updating the CC Desktop app and let us know if this helps or if you need any further assistance.

       

      @ruudd74611051 Would you mind sharing the details asked above? I'll try my best to assist you with this.

       

      Thanks

      Rishabh

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