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Rajasekar22601647q90b
Participant
March 7, 2023
Question

Copy paste not working on XD - both keyboard shortcuts or mouse options Windows 11 Pro

  • March 7, 2023
  • 5 replies
  • 2076 views

Hi,

Copy paste option not working on XD- both Keyboard short keys or Mouse options for my Windows 11 Pro.

Please provide any immediate solution.

      This topic has been closed for replies.

      5 replies

      P
      Pierluigi_sc
      Participant
      June 1, 2023

      Same here. Windows 10, amd ryzen 9 3900, Amd Radeon Graphic Card. No firewall. external monitor. This is so annoying

      L
      Leanne5CE2
      Known Participant
      May 16, 2023

      Is this bug fixed? I have to keep closing my XD and reopening to copy and paste. I'm on a MAC.

        S
        santoshs69579651
        Participant
        May 17, 2023

        No. I am on Windows 10 Laptop.

        S
        santoshs69579651
        Participant
        May 16, 2023

        This information is totally unuseful.

        S
        santoshs69579651
        Participant
        May 16, 2023

        We need here resolutions not too long questions and answer.

        martins3632322
        martins3632322
        Participating Frequently
        March 8, 2023

        Hey there

        This thread should NOT be marked as resolved, because the problem doesn't seem fixed.

         

        I have the same problem here.
        I am working on an iMac 2019 (OS: Ventura 13.1).

        This problem showed up a few weeks ago for the first time. Since then the copy-pasting-issue comes up at least once a day.

        The only way I could fix it temporarily was closing Adobe XD completely and reopen the project.

        When I first open the program it works most of the times. Only after a few hours it suddenly stops copying or pasting elements inside the canvas when I press CMD+C / CMD+V

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          March 9, 2023

          Hi @martins3632322,

           

          Thank you for reaching out, and sorry to hear you are having trouble copy-pasting in XD. This is definitely not expected behavior. 

          • Could you please tell us what exactly you're trying to copy-paste? Is it text or an image?
          • Does that happen with any other Adobe application?
          • Would you mind telling us if you're connected to any external monitor?
          • Do you have any firewall, anti-virus, or other security software installed?
          • Are you also using the ENG keyboard?

           

          We will try our best to help.

           

          Thanks,

          Harshika

          martins3632322
          martins3632322
          Participating Frequently
          March 9, 2023

          Hi @HARSHIKA_VERMA 

           

          Thanks for reaching out!

          • I tried to copy paste elements inside the canvas (text-elements, image elements, groups).
            I didn't try to copy-paste text by double-clicking on a text element.
          • The problem only appeared in Adobe XD. However I have to note that I don't really use copy-paste when I use other Adobe Applications (for example After Effects or Photoshop).
          • I don't have any external monitors connected.
          • I have "Malwarebytes" installed (anti-virus software).
          • I use the swiss keyboard from apple (with numpad). The OS language is "German (Switzerland)"

           

          I hope this helps.

           

          Best regards

          Martin

            HARSHIKA_VERMA
            Community Manager
            HARSHIKA_VERMACommunity Manager
            Community Manager
            March 7, 2023

            Hi @Rajasekar22601647q90b,

             

            Thank you for reaching out, and sorry to hear you are unable to copy-paste XD on the windows 11 machine. A few more details would be super helpful.

             

            • The version of XD is installed on your machine.
            • Which keyboard are you using, ENG or any other?
            • Is copy-paste work in other Adobe apps like Illustrator and Photoshop?

             

            We will try our best to help.

             

            Thanks,

            Harshika

            R
            Rajasekar22601647q90bAuthor
            Participant
            March 7, 2023

            HI Harshika,

             

            The XD version 56.1.12.1 has been installled woth Adobe Photoshop 24.2.0 . My licesne got expired two days back (03/03/2023) and I got the popup saying that still I can use both application for 4 more days. Still I'm working in both applications. Copy paste working fne in Photoshop but Adobe XD its not working. License renewal in progress going on intrnally.

             

            English Keyboard working fine for other applications.

            copy-paste work in Photoshop properly.

            Regards,

            Rajasekar

              HARSHIKA_VERMA
              Community Manager
              HARSHIKA_VERMACommunity Manager
              Community Manager
              March 9, 2023

              Thank you for sharing the requested info. We would need some additional info to investigate the issue further.

               

              • Would you mind telling us if you're connected to any external monitor?
              • Do you have any firewall, anti-virus, or other security software installed?
              • Is it an image or a text that you're trying to copy-paste?

               

              We will try our best to help.

               

              Thanks,

              Harshika

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