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Aleksei_Segodin
Aleksei_Segodin
Inspiring
January 12, 2022
Question

Corrupted Color Render on HDR Monitor

  • January 12, 2022
  • 2 replies
  • 566 views

Hi,

I have a problem with color picker and some minor visual effects while watching XD on HDR monitor. Here is what I see:

 

 

Regarding the color picker, the colors are distorted only inside the picker palette. In the artboards they are rendered as expected.
Also, when I drag XD window to the second (regular) monitor all the colors are fine, but the shadows still look weird.

 

What's wrong? Is it a bug or it can be fixed?

XD is only app which I have such problems with. So I feel like it's more XD's problem rather than something else.

 

System: Windows 10 20H2 19042.1415
Monitor: LG UltraFine 32UN880‑B Ergo 4K HDR
NVIDIA Driver: 497.29

    This topic has been closed for replies.

    2 replies

    Aleksei_Segodin
    Aleksei_SegodinAuthor
    Inspiring
    January 20, 2022

    Please, advice something. I don't know what's going on.

    The previous versions od XD never had those problems:

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 20, 2022

    Hi there,

     

    I am so sorry that you are still experiencing the issue. This issue happens mostly because of display drivers issues, so I'd recommend you to please contact us directly using this link so that we can troubleshoot this on a live session.

     

    Regards

    Rishabh

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    January 12, 2022

    Hi there,

     

    Sorry to hear about the trouble. Please ensure that the graphics card drivers are updated as per the manufacturer's website. You can also try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/color-picker-picks-up-the-light-color-in-adobe-xd/m-p/10729788#M36417 and let us know if this helps or if you need any further assistance.

     

    Regards

    Rishabh

    Aleksei_Segodin
    Aleksei_SegodinAuthor
    Inspiring
    January 12, 2022

    Hello, @Rishabh_Tiwari 

    My driver versions was teh latest. But I manager to solve the issue, by making a clean installation of NVIDIA Studio Driver. Before this I had NVIDIA's Game Ready driver.

    But I still don't think that this is a 100% solution, because previously I had a reason using the Game Ready driver. And what if I couldn't switch to the Studio driver?..

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