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Lukas0102
Participant
Dec 26, 2020 8:10 PM UTC
Answered

Could not activate Adobe XD

Hi,

 

I reinstalled my Windows 10 and as I reinstalled Adobe XD it won't activate anymore.

 

I downloaded the setup -> started it -> logged in with my Google Account and wait for the installation to finish. On first startup it says Adobe XD couldn't activate (Reinstall etc. also didn't helped). I already installed a VM on my PC to test if it's working with a VM and it did. I also checked the Firewall or services which could be needed for activation.

 

I got a custom Windows 10 and I don't know if I missing any needed components which are in default Windows 10.

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    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 29, 2020 9:07 PM UTC

    Hi Lukas,

     

    Sorry to hear about the trouble. Please try downloading the Adobe CC Desktop app using this link: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    Once it has been downloaded, then download Adobe XD from the CC app and let us know if that helps or if you need any further assistance.

     

    Regards

    Rishabh

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    1 reply

    Rishabh_Tiwari
    Rishabh_TiwariCorrect answer
    Legend
    Dec 29, 2020 9:07 PM UTC

    Hi Lukas,

     

    Sorry to hear about the trouble. Please try downloading the Adobe CC Desktop app using this link: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    Once it has been downloaded, then download Adobe XD from the CC app and let us know if that helps or if you need any further assistance.

     

    Regards

    Rishabh

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