Skip to main content
seungsooh47608257
seungsooh47608257
Participant
January 12, 2018
Answered

could not open XD file after I register XD.

  • January 12, 2018
  • 1 reply
  • 612 views

I have few XD files that I worked with XD trial version.

after I paid for XD, these XD files cannot be open.

please let me know why this situation has happen and how to solve.

Best regards,

    This topic has been closed for replies.
    Correct answer Preran

    Hi Seungsoo,

    Can you try the following:

    - Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

    - When using the CC cleaner choose the step to Fix the host file.

    Let us know if it helped.

    Thanks,

    Preran

    1 reply

    Preran
    PreranCorrect answer
    Legend
    January 12, 2018

    Hi Seungsoo,

    Can you try the following:

    - Download Creative Cloud cleaner from this document Use the Creative Cloud Cleaner Tool to solve installation problems

    - When using the CC cleaner choose the step to Fix the host file.

    Let us know if it helped.

    Thanks,

    Preran

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices