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moonlitmedia
moonlitmedia
Participating Frequently
Jan 15, 2021 2:45 PM UTC
Question

Crash (Error Code 88) after XD Update to 36.0.32

File size is 173.6MB (never ZEROed out) but every time I try to open I get the Error Code 88 and XD crashes (details attached). File worked just fine yesterday. Only after the update this morning is it crashing. Please advise. 

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2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Jan 15, 2021 6:15 PM UTC

Hi there,

 

I am sorry to hear you are getting an error while opening the file. I would like to know if it's a local document or a cloud document? By any chance, could you please try to open the file on another machine and see if it opens up? Have you tried to rename the file and then try to open the file? Before renaming please make sure to copy the original file for backup purpose.

 

We will try our best to help.

 

Thanks,

Harshika

 

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moonlitmedia
moonlitmediaAuthor
Participating Frequently
Jan 15, 2021 2:50 PM UTC

Update: Reverted back to 35.3.12 but file is corrupted. When I look at the file details it shows the file was last edited earlier today - when the I ran the update to 36.0.32.

 

Thank you!

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