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moonlitmedia
moonlitmedia
Participating Frequently
January 15, 2021
Question

Crash (Error Code 88) after XD Update to 36.0.32

  • January 15, 2021
  • 2 replies
  • 432 views

File size is 173.6MB (never ZEROed out) but every time I try to open I get the Error Code 88 and XD crashes (details attached). File worked just fine yesterday. Only after the update this morning is it crashing. Please advise. 

This topic has been closed for replies.

2 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
January 15, 2021

Hi there,

 

I am sorry to hear you are getting an error while opening the file. I would like to know if it's a local document or a cloud document? By any chance, could you please try to open the file on another machine and see if it opens up? Have you tried to rename the file and then try to open the file? Before renaming please make sure to copy the original file for backup purpose.

 

We will try our best to help.

 

Thanks,

Harshika

 

moonlitmedia
moonlitmediaAuthor
Participating Frequently
January 15, 2021

Update: Reverted back to 35.3.12 but file is corrupted. When I look at the file details it shows the file was last edited earlier today - when the I ran the update to 36.0.32.

 

Thank you!

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