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Angelic_nature5FEF
Participant
March 3, 2020
Answered

[Crash/Load]- Adobe XD is crashing unexpectedly.

  • March 3, 2020
  • 3 replies
  • 928 views

Adobe XD started to crash unexpectedly from today morning, and it's happening while trying to open the cloud documents. I have tried it reinstalling the software but still the same. Kindly let me know why I am facing this.

 

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This topic has been closed for replies.
Correct answer HARSHIKA_VERMA

Hi Jithin,

 

We are sorry to hear you are having crash issues with XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html? If that doesn't help, please share the OS and XD version of your machine. We would also suggest checking the graphic card drivers update.

 

Let us know if that helps.

 

Thanks,

Harshika

3 replies

Meez1982
Meez1982
Participant
December 9, 2021

Hi,

 

I have the same problem here. Tried every way mentioned in Adobe support, but no one worked. dll files permission, update windows, update display driver, perform a clean reinstall of XD, restart machine, log out of creative cloud and sign in again, tried every single solution, but nothing worked.

 

I can add something new to describe my problem. I usually pin my facourite app to taskbar, so XD icon disappeared at the taskbar, and everytime I pin it again to taskbar it disappears again and again and the app won't launch at all.

 

Please help!

 

This is my Logcollector file name: AdobeLogs_20211209_032923_622-win-GS.zxp. I uploaded it to  Adobe LogCollector Portal.

 

Regards,  

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
March 24, 2020

Hi Jithin, we haven't heard from you on this one. Are you still experiencing this issue? Please ensure that you're using latest version of XD. Here are the steps that you may follow to stay up to date. (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html#Manuallycheckforlatestupdates). 

 

Thanks,

Atul_Saini

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity ManagerCorrect answer
    Community Manager
    March 3, 2020

    Hi Jithin,

     

    We are sorry to hear you are having crash issues with XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html? If that doesn't help, please share the OS and XD version of your machine. We would also suggest checking the graphic card drivers update.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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