[Crash/load]-Cloud Document won't open - Says it's still syncing in XD

But's it's not syncing with any other computer. How can I fix this. I need to keep the same file, not create a new one.

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Community Manager

Hi there,

We are sorry to hear you are having trouble opening the cloud document in XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html?

Let us know if that helps.

Thanks,

Harshika

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