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A
Anonymous
April 2, 2020
Question

[Crash/Load]-XD error message when saving

  • April 2, 2020
  • 1 reply
  • 812 views

I'm constantly getting the attached error message when trying to save an XD file.  I then have to rename it to save it every time.  I suspect this has something to do with the fact that the folder it is in is syncing to Google Drive but I'm not sure.  I've seen message about this before and it was marked as "Resolved".  It isn't.  Any suggestions?

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1 reply

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 2, 2020

Hi there,

 

Thank you for reaching out and sorry to hear you ran into trouble while saving the file. If I heard you right, you are getting this error while saving the file to the google drive? 

 

Please let me know if I misunderstood your question. I will try my best to help.

 

Thanks,

Harshika

A
Anonymous
April 3, 2020

I'm saving it to a folder on my computer that syncs with Google Drive, yes.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
April 4, 2020

Thank you for the confirming that. Would you mind sharing the screenshot of your about XD info page? Are you facing the issue with every file or with a specific file?

 

I will try my best to figure out the issue.

 

Thanks,

Harshika

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