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A
Ali Alperen
Participant
March 10, 2022
Question

Crash on iPhone 12 Mini

  • March 10, 2022
  • 1 reply
  • 584 views

I clicked on a link made with Adobe XD to see a project design. The link is open, but when you zoom in on the image, it freezes and the phone crashes and shuts down. Then it opens again. Am I the only one encountering this problem? Device iPhone 12 mini iOS version 15.3.1

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    1 reply

    AkinGn
    Community Expert
    AkinGnCommunity Expert
    Community Expert
    March 11, 2022

    Hi Ali, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/share-cannot-preview-on-device-adobe-app-on-iphone-keeps-crashing/td-p/11034426 please check if the issue happens on other files, because if it doesn't, that means that file or artboard has a problem, you can share the file (with some changed content if the file includes some confidential information) and if anything doesn't solve, as @HARSHIKA_VERMA suggested, you can contact with the help team: https://helpx.adobe.com/in/contact.html Hope this helps!

     

     

      A
      Ali AlperenAuthor
      Participant
      March 11, 2022

      Hi, file link: https://xd.adobe.com/view/b763587b-d952-4bb1-ac3f-df919932c62f-e230/ When you enter this link, when you zoom in and out in the browser and navigate a little, the phone crashes and the system shuts down. You can try it on your iOS device.

        AkinGn
        Community Expert
        AkinGnCommunity Expert
        Community Expert
        March 12, 2022

        Ah I see, I couldn't try yet but I suggest contacting support about the issue. If I try and have something to suggest, I'll update you.

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