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FrancoBits
FrancoBits
Legend
July 8, 2020
Answered

[Crash on windows] XD keeps crashing when is not in use

  • July 8, 2020
  • 3 replies
  • 466 views

I'm getting this error quite often. I keep XD open and go out to have lunch and for a break and when I'm back, XD has closed and shows this message when I open XD again.

Fortunately I didn't lose any work, but it's quite annoying.

 

 

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi Franco,

 

Could you please update XD to the latest version and let us know if the issue still persist?

 

Regards
Rishabh

3 replies

FrancoBits
FrancoBitsAuthor
Legend
July 16, 2020

Hello Rishabh and Harshika!

Early this week I uninstalled and reinstalled Adobe XD, but the problem still happened. 

I used the log collector and got the link
AdobeLogs_20200716_053410_080-win.zip

 

I sent this information for Rishabh on DM

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    July 20, 2020

    Thanks for sharing the Logs Franco. I am escalating this further and will update this discussion as soon as I hear from the team.

      Harshika Verma
      Community Manager
      Harshika VermaCommunity Manager
      Community Manager
      July 16, 2020

      Hi Franco,

       

      I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? If so, could you please share the solution that worked for you? If not, please share the information asked by Rishabh.

       

      We will try our best to help.

       

      Thanks,

      Harshika

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      July 9, 2020

      Hi there,

       

      Sorry to hear about the trouble. If it happens again, could you please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

       

      Please add the logs to shared storage and then you can share the link here or privately by clicking on my name. We'll try our best to help you with it.

       

      Note: While sending a DM, please add this discussion link in the DM.

       

      Regards

      Rishabh

       

      Regards

      Rishabh

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