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Participant
November 12, 2020
Question

Crash report for "Adobe XD" pop up window

  • November 12, 2020
  • 1 reply
  • 272 views

Hi,

 

Each time I open Adobe XD, Crash Report for "Adobe XD" appears. Previously I didn't experience a crash though! Seems like that popup pops all the time I open XD (and it's very annoying)

 

Thanks!

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1 reply

Rishabh_Tiwari
Legend
November 12, 2020

Hi Murat,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Does this happen after resuming the computer from sleep mode specifically?
  3. If the version of XD is 34.4, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh