Creative cloud files are missing

4 replies
426 views
Translate

Hi everyone,

Today I opened my adobe XD to work on my portfolio. My adobe XD file is missing. I still have the published link, but not my file. Is there someone who knows what to do? I read other forums, but I can't figure it out. I didn't delete my file.

Thank you

Kind regards,
Zoë

Data loss

This topic is closed to new replies. Start a new post to keep the conversation going.

Harshika Verma

Community Manager

Hi @Zoë5C9E,

We are sorry to hear you are having trouble finding your files. Could you please check your file here: https://assets.adobe.com/cloud-documents?

Please also ensure you're logged in with the same account from which you've created these files.

Let us know if that helps. We'll be happy to help.

Thanks,

Harshika

Translate

Z

Zoë5C9EAuthor

Participant

Hi Harshika,

Thank you for responding. I checked, but my file is not in there.

Regards,

Zoë

Translate

Harshika Verma

Community Manager

Thank for checking the file on the web. Please also check the file in the deleted folder as well: https://assets.adobe.com/deleted. If you still don't see the files, we would request you to please try the below steps:-

Sign out of XD and Adobe CC Desktop app.
Close CoreSync and all Adobe-related processes from Task Manager/Activity Monitor.
Sign back in on the Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

We will try our best to help.

Thanks,

Harshika

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.