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4
405Media
Participating Frequently
January 5, 2019
Question

Creative Cloud Files not showing on iPhone XR

  • January 5, 2019
  • 1 reply
  • 1229 views

I just upgraded to the iPhone XR. Everything updated latest OS

All apps downloaded everything seems fine, I open Creative Cloud App, and it shows all my files, yet XD app shows empty.

I have tried logging out/back on, I've deleted the app, reinstalled. I've reset the phone. Still nothing. All other Adobe apps see the cloud just fine too.

What am I missing? Has anyone run into similar problem?

This topic has been closed for replies.

1 reply

elainecc
elainecc
Participating Frequently
January 7, 2019

Hi there - are your files saved as a CC Synced file (Creative Cloud Files) or as a cloud document ("Save As" > Cloud Document)?

-Elaine

4
405MediaAuthor
Participating Frequently
January 8, 2019

I'm on a mac, I don't have that option... saves as a xd document, in the adobe creative cloud folder

elainecc
elainecc
Participating Frequently
January 8, 2019

Got it. Are you on the latest version of XD desktop? The version number is in the XD > About XD menu. It should start with a 14.

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