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jon.j.kneeland
jon.j.kneeland
Participant
Jun 2, 2020 4:11 PM UTC
Answered

Cross-Platform Issue with Text Fields

I'm currently working in a PC environment and a MAC user has been brought on to help. We found that when MAC users open our PC-made files, any Text Box that's formatted to be Area Text vs Point Text shifts up between 2-4px. It's causing major issues with QA and Devs. This happens with both Offline & Cloud files. Please help...

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Jun 12, 2020 9:07 PM UTC

    Hi Jon,

     

    Sorry for the delay in response. As this happens only while working under cross platform. It is suggested that while working with collaborators you must be having the same and updated XD version. Here it looks like the mac user is not using the current version of XD as of windows. Please ask the mac user to update and then try again.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jun 3, 2020 12:37 AM UTC

    Hi there,

     

    That's a strange. I haven't heard of this issue before. I would request you to please share the screenshot or video showing the behaviour. Is it happening with every file and every text? Please share the XD version of your machine. Since how you are experiencing this issue I mean is this something that you have noticed after the recent XD update?

     

    I will try my best to help.

     

    Thanks,

    Harshika

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    jon.j.kneeland
    jon.j.kneelandAuthor
    Participant
    Jun 3, 2020 9:10 PM UTC

    Version 29.3.32 for PC
    Version 29.2.32.3 for MAC
    We did not see this text field issue until the new person (Mac) started work on the project. We haven't had previous issues as we've been a PC-only shop on this project. It happens in all files and only when working cross-platform. Cloud vs Local doesn't effect it. 

     

    I will send screenshots via email/PM as the content is under NDA. 

    -Jon

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Jun 12, 2020 9:07 PM UTC

    Hi Jon,

     

    Sorry for the delay in response. As this happens only while working under cross platform. It is suggested that while working with collaborators you must be having the same and updated XD version. Here it looks like the mac user is not using the current version of XD as of windows. Please ask the mac user to update and then try again.

     

    Let us know if that helps.

     

    Thanks,

    Harshika

    Translate
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