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CTRL+Shift+G ( ungroup) stopped working : (

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i have problem with the ungroup shortcat so i reinstalled XD, restartet my pc, after restarting the shortcut is back, works for a minute, and then stops

i can only ungroup elements by right click > ungroup ,

this is horrible : (((((( \

I tried different keyboards, they are not the problem

win 10

dell i7 16gb ram, 1050ti

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madse94577041Correct answer

Participant

Hello. Do you have Google' Drive File Stream running? It seems to be what's causing the problem for me at least. When I close it the hotkey works again.

The hotkey is also broken in Photoshop.

Edit: Fixed the issue. If it's cause by Google's Drive File Stream:

Right-click the Drive File Stream icon in the taskbar
Go to Preferences
Uncheck Real time presence in Microsoft Office.
Press 'OK'

PJ-AVT

Participating Frequently

For me, turning off 'Real time presence in Microsoft Office' didn't do the trick. What DID was deleting the shortcut from AMD Radeon Software. Same with Ctrl + Shift + M (create mask).

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madse94577041Correct answer

Participant

Hello. Do you have Google' Drive File Stream running? It seems to be what's causing the problem for me at least. When I close it the hotkey works again.

The hotkey is also broken in Photoshop.

Edit: Fixed the issue. If it's cause by Google's Drive File Stream:

Right-click the Drive File Stream icon in the taskbar
Go to Preferences
Uncheck Real time presence in Microsoft Office.
Press 'OK'

Translate

K

KyoTheDemonEyesAuthor

Known Participant

OMG

THIS WORKS!!!!! :d :d :d :d :d

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K

KyoTheDemonEyesAuthor

Known Participant

Preran hey is there any update on this issue? I just updated XD , dunno what changed, but the ungroup still dosnt work, when will this be corrected ?

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Preran

Legend

The team is working on it. Meanwhile, can you try moving the focus away from XD, and then getting the focus back to the application? Does that work for you?

[Win10] Application stops responding (keyboard) – Adobe XD Feedback : Feature Requests & Bugs

Thanks,

Preran

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K

KyoTheDemonEyesAuthor

Known Participant

"shift the focus"

come on, this is not the focus issu, by the way, when will that be resolved?

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litmusworld

Participant

Been having the same issue myself on Win 10 for some time now. This started happening with one of the earlier updates of XD. This is happening on two different Win 10 computers, neither of them have had any config changes recently other than std Win 10 updates. Please resolve this issue at the soonest, it is very annoying to have to right-click and then select Ungroup every time. Thanks.

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Preran

Legend

Thank you for the info. We have bugs logged for the Undo shortcut key not working. But I will let the team know that this shortcut key isn't working as well.

Thanks,

Preran

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Ares Hovhannesyan

Community Expert

Some keyboard shortcuts depend on OS system keybord language Does this shortcut work for other applications?

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K

KyoTheDemonEyesAuthor

Known Participant

the keyboard was set to one language only all the time, so it worked earlier and stopped.

I did instal a second one to check if it will help , it didnt

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Preran

Legend

The correct order is Shift + Command + G. It is working for me. Did not work when I used Command + Shift + G. Let me know if you need further assistance.

Thanks,

Preran

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