Data loss after updating Adobe XD, days of work lost

Question

Hello,
when I opened a file today I was working on just yesterday (saving every now and then), I found out, that I can only work on a 5 days old version from 25th of June. All newer versions are lost and don't show up in the documents history. I tried to share the file on tuesday. That didn't work smooth. Also I updated to the latest version. 
I tried to log out, log in again. Reboot the system. Asked my colleague to open the file: It's gone in her cloud.
Is there any way to recover my versions?
 
my Logfile is AdobeLogs_20210701_093333_103-win.zip
 
{Renamed By MOD}
Best regards and thank you in advance
Chris

Rishabh_Tiwari · Answer

Hi Chris,

We're so sorry to hear about the trouble. Please look for the copy of the file at the below-mentioned location:

Windows: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac: ~/Library/Application Support/Adobe/Adobe XD

These are temp locations for auto-save. The file name could be different with random letters, so you might need to manually look for it. The best way to look for the file is through a local timestamp.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded