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R
roannapk
Participant
May 15, 2020
Answered

Data loss in Adobe XD because of internet outage.

  • May 15, 2020
  • 1 reply
  • 1044 views

Hi, I had a sudden internet outage last night when having an XD file open in the background. As a result, my entire file has seemed to have disappeared?! There were no unsaved changes but after my internet came back up, the file can no longer be opened - I just get stuck on a loading bar - however, a prior developer export (linked) seems to still be accessible. 

 

Can someone help me understand what happened, and more importantly tell me if I can use the link to recreate the XD file?

 

Thanks in advance.

 

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This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi there,

 

Sorry to hear about the trouble. I am afraid, there is no automated process to recreate the file with the developer link. However, we can try recovering the file for you,  I'd request if you can share a few more details like:

 

  1. The version of Adobe XD and the Operating System.
  2. Was it a cloud document or a local document?
  3. If it was a cloud document, could you please check if you are able to access an older version of the file by following the steps here: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html

 

Regards

Rishabh

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity ManagerCorrect answer
Community Manager
May 15, 2020

Hi there,

 

Sorry to hear about the trouble. I am afraid, there is no automated process to recreate the file with the developer link. However, we can try recovering the file for you,  I'd request if you can share a few more details like:

 

  1. The version of Adobe XD and the Operating System.
  2. Was it a cloud document or a local document?
  3. If it was a cloud document, could you please check if you are able to access an older version of the file by following the steps here: https://helpx.adobe.com/creative-cloud/help/open-revert-cloud-document-version.html

 

Regards

Rishabh

    R
    roannapkAuthor
    Participant
    May 18, 2020

    Hi Rishabh, following your instructions, I was able to download a version of the file from Creative Cloud and save it to my laptop, which is editable. Thanks for your help!

     

    My system details:

    Mac OSX 10.15.4 (Catalina)

    XD version: 28.9.12.2 Starter
    Creative Cloud Sync: 4.3.42.4

    I see now in the release notes that there are some known issues with Creative Cloud, I will save them locally from now. 

     

     

     

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    May 18, 2020

    Glad to hear you were able to retrieve an older version of the file. Feel free to reach out to us in cases if you have any other questions or issues.

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