Skip to main content
C
christianm91836269
Participant
January 6, 2021
Question

Dead link on sign in button XD

  • January 6, 2021
  • 1 reply
  • 451 views

Hi!

 

The XD mobile app can't sign in with Adobe ID on OnePlus 8.The button has a dead link. All the other options has working links.

 

Running latest Android OS and have tried to uninstall/reinstall XD

    This topic has been closed for replies.

    1 reply

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    January 6, 2021

    Hi Christian,

     

    Sorry to hear about the trouble. Could you please go to Android Settings - Accounts. Delete account corresponding to Adobe ID and then try logging in into Adobe XD and let us know if that helps or if you need any further assistance.

     

    Regards

    Rishabh

    C
    christianm91836269Author
    Participant
    January 6, 2021

    There are no Adobe accont to be found. Can't add one either.

     

    It says that only Adobe applications support acount features

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    January 27, 2021

    Sorry for the delay in response, Christian. Would you mind telling us if you are using XD for free or on a paid plan? Are you able to login to XD on a desktop.

     

    We will try our best to help.

     

    Thanks,

    Harshika

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices