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austinw36517548
austinw36517548
Participant
November 15, 2019
Answered

Deleted links from manage links are still seen in drop down in Adobe XD.

  • November 15, 2019
  • 4 replies
  • 958 views

I can Delete a link in the manage link CC dashboard, but it does not delete from the dropdown within the XD Program. Is there a way to do this?

 

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This topic has been closed for replies.
Correct answer Harshika Verma

No tracking/bug number as it was reported on Twitter. I PMed to @AdobeXD. Atul & HV have received and acknowledged.


Hi All,

 

We apologies for the frustration and delay in response. The team has already logged a bug for the same behaviour and is working on it fix it. You may see the improvements in the future releases of XD.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

4 replies

C
cquanu
Participating Frequently
November 28, 2019

I have the same problem. Already filed a report and submitted a log on 5 Nov 2019.


Windows 10, 1903, 18362.476

Adobe XD - 24.4.22

--------------------------------------
Creative Cloud - 5.0.0.354
Apps - 5.0.0.354
CoreSync - 4.3.16.14
CCX Process - 3.3.3.39
CC Libary - 3.6.15

 

(Edited: Formatting)

Preran
Preran
Legend
November 28, 2019

Thank you for filing a bug with us. Can you provide us with info on the process you followed to file the bug, and if you have a bug number that you can share here for reference and tracking. 

 

Thanks,

Preran

W
wwwvinz
Inspiring
November 29, 2019

I've done that in a previous answer above.

1/ Links are deleted through the online link manager

2/ Links still show in the xd file

3/ Trying to update a deleted link returns an error 55:84 stating that the link doesn't exist anymore (thanks, captain obvious)

4/ Clicking a deleted link from the panel opens the browser to a login page even though no password had ever been entered

A
Anonymous
November 21, 2019

We have the exact same problem here. It seems to be impossible to delete links.

I klick on "Links verwalten..." (probably "Manage links..."?) and on the website I delete the links. When I come back to XD they are still there. So I restarted the program but still the same.

I am running:

  • Windows 10, Version 10.0.18362, Build 18362
  • Adobe CC XD with the latest updates (v. 24.3.22.2, CC-sync: 4.3.14.8)

 

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
November 16, 2019

Can you share screenshots for better understanding problem?. Thanks

    W
    wwwvinz
    Inspiring
    November 20, 2019

    I've got the same problem. Windows 10 v1903, XD v24.3.22.2

     

    Capture 1 :

    The deleted links (red marked) still show in the dropdown. The only remaining link in the manager is the green one

     

    Capture 2 :

    When try to update a deleted link any, I receive an error message (erreur 55:84) stating that the link doesn't exist anymore

     

    Capture 3 :

    When I click on a deleted link in the XD panel I got a login message even if no password was entered

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    November 15, 2019

    Hi Austin,

     

    Thank you for reaching out and sorry to hear that you're still seeing the deleted links. We would like to know a few more details like-

     

    • Would you mind sharing the OS & XD version of your machine?
    • Have you permanently deleted the links from manage links?

     

    Awaiting your response.

     

    Thanks,

    Harshika

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